How to Request Repair Service (RMA)

Before you request: many issues that look like hardware failures are resolved by two quick checks —

1. Format the SD card (or test without the SD card inserted).
2. Update the firmware to the latest version.

If the issue persists, proceed with an RMA request.

What to prepare

• Camera model and serial number (remove the camera from the mount and check the sticker on the camera).
• Purchase receipt (for warranty verification).
• A short description of the issue — photos or videos help speed up diagnosis.

Steps

1. Go to https://blackvue.com/pages/rma-request and submit the form.
2. Our team reviews your request and emails you the next steps.
   

Warranty coverage and any applicable service fees are confirmed during review — see the Warranty page on blackvue.com for terms.