BlackVue Limited Warranty
Effective September 17, 2026. This warranty applies to BlackVue and SAFY products purchased from the BlackVue online shop at blackvue.com.
Who this warranty covers
This Limited Warranty is extended to the original purchaser only and is not transferable. Proof of purchase is required.
Where you bought the product
This warranty covers purchases made from blackvue.com.
- If you bought from a distributor, a regional store, or a marketplace such as Amazon, the seller’s own warranty terms apply. Contact the seller you bought from.
- If you bought in Australia, your warranty is operated by Auto BlackBox Pty Ltd. See blackvue.com.au/warranty-policy.
- If you bought through a Korean domestic sales channel, contact BlackVue Korea support.
- Distributors and partners are covered by their contract with Pittasoft, not by this warranty.
What is covered, and for how long
The warranty period starts on the date of purchase.
| Product | Warranty period |
|---|---|
| Dash cams and add-on cameras | 2 years |
| Accessories such as mounts and cables, excluding battery accessories | BlackVue 2 years / SAFY 1 year |
| Batteries and battery accessories | 1 year |
| Memory cards | 1 year |
| Consumables such as adhesive tape and cable clips, and tools such as microSD card readers, pry tools, and SIM ejector tools | Not covered |
- The periods above apply to BlackVue products purchased on or after 1 January 2024.
- For SAFY products, they apply to units purchased on or after 18 August 2026.
- For units purchased before those dates, contact support and we will confirm your coverage.
Accessory warranty by item
2 years: BTC-1C, BTC-2B, BTC-3A, CM100G LTE, G-1EU, CL-2P, CL-3P1, CL-130, CH-2P, CH-3P1, PA-3E1, PA-3U1, AC-1.5 / AC-6 / AC-10 / AC-15, CC-1.5 / CC-6 / CC-10 / CC-15 / CC-15T, M-9LP, M-9P, M-45, M-75S1, M-75L, M-90S, RM-75, M-FC1, M-RC1, USBC-3P, EB-1, BF-1, BOC-300
1 year: CH-130, CS-130, DCH-130, BCS-1, BCL-1, BM-112
What is not covered
- Malfunction occurring after the warranty period has ended
- Malfunction caused by user negligence, including damage, disassembly, and shocks
- Damage from shipping, accident, fire, or natural disaster
- Unauthorized repairs, tampering, cosmetic damage, and improper handling
- Misuse, abuse, neglect, improper installation, and improper electric current
- Service or alteration by anyone other than an authorized Pittasoft representative
- Third-party products used with BlackVue products
A repair may be chargeable even within the warranty period if the fault was caused by user negligence. We will tell you the cost before proceeding.
What we will do
If a covered product fails during the warranty period, we will repair or replace it at no charge for parts and labor.
Depending on the fault and on parts availability, we either repair the unit you sent us and return that same unit, or send you a refurbished unit of the same model. A refurbished unit is a previously used unit that has been repaired, tested, and restored to working condition. We decide which of the two applies. Units replaced under the DOA policy are new.
If your model is no longer produced, we may replace it with a model of similar specification. Where the replacement requires different accessories, we supply those accessories at no charge.
You pay the cost of shipping the product to us. We pay the cost of returning it to you.
Warranty after a repair or replacement
The period below starts on the date we ship the product back to you, not on your original purchase date.
| Case | Period |
|---|---|
| The repair or replacement was free of charge | 3 months from the shipping date, or the remainder of your original warranty period, whichever is longer |
| The repair or replacement was a paid service | 6 months from the shipping date |
A paid repair does not cancel the remaining original warranty. The original period continues to run for unrelated faults.
This applies to RMA requests received on or after September 17, 2026.
How to obtain warranty service
Follow these steps.
- Submit an RMA request at blackvue.com/pages/rma-request.
- Attach a receipt or invoice showing the product model and the purchase date. Without valid proof of purchase, the product is treated as out of warranty and service fees apply. If the product was previously replaced through a paid RMA, you may submit the PayPal receipt for that RMA instead.
- We review the request and send you return instructions and a shipping address.
- Ship the product to the address we provide.
- We inspect, repair or replace the product, and ship it back to you.
Warranty service is performed by Pittasoft and by service centers authorized by Pittasoft. No one else is authorized to perform warranty obligations on our behalf.
Warranty service for customers in the United States is provided by:
Pittasoft America Inc.
BlackVue RMA
18000 Studebaker Rd. STE# 700
Cerritos, CA 90703
blackvuerma@pittasoft.com
Limitations on implied warranties
Any implied warranty, including any implied warranty of merchantability or fitness for a particular purpose, is limited in duration to the warranty period stated above.
Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Limitations on damages
To the extent permitted by applicable law, Pittasoft is not liable for incidental or consequential damages resulting from a breach of this Limited Warranty.
Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Your rights
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
