Support
Customer Support
Contact Information
Customer Service
+1 844 694 4469 (USA/Canada Toll Free)
Mon~Fri 8am~7pm, Sat 9am~6pm PST
cs@pittasoft.com
Contact by Countries
UK
+44 01555 709 729
Netherlands
+31 85 040 2973
Poland
+48 22 6322281
EU (English)
Australia
+61 08 6267 5167
Singapore
+65 6100 9691
Hong Kong
+852 3188 1036
South Korea
Online Store-related Inquiries
onlinesales@blackvue.com
Quick Solutions to Common Issues
- Check that the power cable is securely connected and not damaged.
- If the camera is hardwired, try powering it using a cigarette lighter plug or test it in another vehicle.
- Check the fuse of the cigarette cable or the fuse of the hardwiring kit.
- Try to power the dashcam without the SD card.
- If the camera still does not turn on, consider requesting a replacement (RMA).
- For RMA, prepare your purchase receipt and warranty details.
- Format the SD card (FAT32 or using BlackVue SD card viewer) and reinsert it.
- Update the firmware via computer using the official website.
- Try to boot without the rear camera.
- Try another SD card if available.
- If the issue continues, request RMA service.
- Format the SD card using your camera or computer.
- Update the firmware using the SD card method from the official website.
- Try to boot without the rear camera.
- Replace the SD card if restarts persist.
- Avoid direct sunlight and ensure proper ventilation.
- Check all cables are properly connected and undamaged.
- Ensure the power cable is compatible with your vehicle model.
- Check all fuses on both wiring and the vehicle’s fuse box.
- Ensure the app is up-to-date and internet connection is active.
- Verify SIM or hotspot configuration and correct APN credentials.
- Avoid using special characters in usernames/passwords.
- Confirm camera version matches your region (NA, GL, etc.).
- If already registered, delete old account registration before activating Cloud.
- Restart app, smartphone, or camera if issues persist.
- Contact Customer Support for CSV or server checks.
- Double-check SSID and password for accuracy (no extra spaces or special characters).
- Disable interfering features like Auto-assist Network, Power Saving Mode, VPN, or Private Wi-Fi (iOS).
- Update camera firmware using the SD card method.
- Reinstall the app and reboot the smartphone before reconnecting.
- If issues persist, contact Customer Support with error screenshots.
Customer Success Stories
At BlackVue, your safety and satisfaction are our top priority. We are committed to providing **expert, prompt, and personalized support** to every customer, every time. Hear directly from our users how our dedicated support team goes above and beyond to ensure your BlackVue experience is seamless and reliable.
40-Year Tech Industry Veteran Praises BlackVue’s Outstanding Customer Service
“The best support agent I’ve ever encountered in my 40 years of tech leadership.”
Customer Profile
- Name: Landis
- Background: 40 years in tech leadership, leading global teams of over 10,000
- Product: BlackVue DR970X LTE Plus (2 units)
- Location: USA
Challenge
Landis experienced critical cloud-connection dropouts alternating between his two cameras: “One camera connects fine, then the other drops. It keeps switching.” Reliable remote monitoring was crucial, making this instability unacceptable.
Solution Process
- Agent A dedicated 29 minutes on a call to swiftly resolve the complex issue:
- Verified the Smart 2 plan and cloud status for both devices.
- Guided the customer through **re-registering account credentials**.
- Provided patient guidance through each detailed step.
- Confirmed stable cloud connections on both dashcams.
Result
“You guys are really very high quality technical support, and I say that with 40 years in the technology business, I’m very impressed.”
— Live call feedback immediately after resolution
Mr. Landis later sent an email to senior leadership:
“Just a short note to let you know that Agent A and B are bar-none the best Customer Service agents I have ever engaged with. I repeat, without exception, bar-none. Please take this from a Tech Executive that has lead global 10,000+ FTE front line product and support organizations”
Our Commitment
This story demonstrates BlackVue’s commitment to resolve even the toughest technical issues, earning the trust of industry experts.
#DR970X #TechExpert #CloudSupport #HighPraise #ExecutiveThanks #DedicatedService
“Even the Smallest Customer Receives Our Full Attention”
How proactive after-sales service and a surprise gift delighted an overseas customer.
Customer Profile
- Name: Vincent
- Background: Individual user in Belgium
- Product: BlackVue DR970X Plus 2CH (replacement unit provided)
Challenge
Vincent reported sporadic GPS signal loss on his new camera: “The GPS signal sometimes comes and goes for a whole day. This was not the case with the 900s.” He inquired if an external GPS module was required to stabilize the signal.
Solution Process
- Agent C delivered a customer-first, proactive solution:
- Explained the built-in GPS design, confirming no extra module was needed.
- **Shipped the replacement unit immediately before collecting the faulty one.**
- Ensured fast 3–4 day DHL delivery to minimize downtime.
- Included a small gift as a token of genuine appreciation.
Result
“I am really touched by such customer service even for the smallest customers. I am obliged if you want a testimonial. It is yours.”
— Patrick Vincent
Our Commitment
No matter the customer’s size or location, BlackVue treats everyone equally, proving that every single customer matters most.
#DR970X #GlobalCustomer #ProactiveService #HighPraise #QuickReplacement
