Last update: 2023-04-18 (KST).

BlackVue Cloud works with all DR970X, DR970X LTE, DR770X, DR770X LTE, DR770X Box, DR750-2CH LTE, DR900X and DR900S Series, DR750X and DR750S Series, DR650S Series and the DR650GW Series models manufactured after April 2015.

For DR650GW Series owners: to check if your DR650GW Series model is compatible with the service and receive your Cloud security code, follow the next steps.

1. You will need a photo of the product’s serial number and a screenshot of the default SSID, which shows the unit’s MAC address.

2. Serial number: take a photo of the serial number sticker on your product or on the product’s packaging.

3. MAC address: the default SSID of your BlackVue contains its MAC address. In case you changed the SSID, please update the firmware of your BlackVue to the latest version. This will reinitialize the SSID (DR650GW and DR650S Series). On DR750S and DR900S, you can reinitialize the SSID by holding the Wi-Fi/Format button on the side until a voice prompt is heard, release, then apply a short press. 

iOS/Android: with your BlackVue powered on, take a screenshot of your BlackVue’s network name in your phone's Wi-Fi connection menu.

4. Send the photo of the Serial Number and the screenshot showing the SSID/MAC address to [email protected].

5. After the confirmation of compatibility, you will be issued a Cloud security code.

6. If your BlackVue is not compatible, our Customer Support team will follow up with you on the modalities of upgrade.

On DR900X/750X/900S/750S/DR750-2CH LTE models, the QR code to register your BlackVue to the Cloud is located on a label under the mount. To unmount your dashcam, press the "LOCK" button on the mount and pull on the dashcam while holding the mount.

If your device does not have a QR code on it, or you lost or removed your QR code sticker, you will need a Cloud security code.

In order to get your Cloud security code, please follow the steps in the section above: “HOW TO DETERMINE IF MY BLACKVUE IS COMPATIBLE?”

In order to enjoy BlackVue Cloud, you must set up your BlackVue to connect to a Wi-Fi hotspot/router. This hotspot can be your home Wi-Fi, a mobile Wi-Fi hotspot or your car’s embedded connection. Once you are done, you will be able to use your BlackVue Cloud account to connect to your BlackVue from anywhere, anytime.

Steps to register a hotspot/router to let your Cloud-compatible BlackVue connect to the Cloud:

With the BlackVue App:

1. Power your BlackVue dashcam.
2. Power the Wi-Fi hotspot/router you will pair with your BlackVue.
3. Connect to your BlackVue in Wi-Fi from your phone's Wi-Fi settings menu.
4. Open the latest version of the BlackVue App.
5. Go to BLACKVUE WI-FI > Camera settings (Gear icon) > Firmware settings > Cloud settings > Cloud service hotspot settings > Select your Wi-Fi hotspot/router which should appear in the list and fill in the password. Alternatively, you can enter manually the router's SSID (network name) and password. You can register up to 3 Wi-Fi hotspots.
6. Go back until prompted to save and choose save to apply the changes to your dashcam.

With the BlackVue Viewer:

1. Take out the microSD card from your BlackVue dashcam and insert it in your computer (you might need a SD card adapter or microSD USB reader).
2. Open the BlackVue Viewer.
3. Click on Settings.
4. Click on the Firmware tab.
5. Click on Cloud.
6. Enter your hotspot/router's SSID (network name) and password (you can register up to 3 hotspots).
7. Click "Save and Close"